Under 10 minutes
Critical remote response
Critical issues are triaged fast, with remote support used first whenever the problem can be resolved without waiting for an onsite visit.
Tell us what your practice needs help with. Dental IT can review your current technology, identify risks, and help you plan a stronger IT environment for your team and patients.
Dental-focused IT support for Miami and South Florida practices
Managed IT, cybersecurity, backups, HIPAA consulting, and deployments
Fast response for practices that cannot afford downtime
Security-first conversations
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Under 10 minutes to respond to a critical issue—most incidents can be triaged remotely before anyone needs to drive. 4 hours to be on site for critical hands-on hardware or infrastructure issues across our active service counties. Weekly patching. Monthly verified test restores. 24/7 EDR with on-call escalation.
Response commitments describe when Dental IT begins responding or arrives onsite. Final resolution time can still depend on hardware availability, third-party vendors, building access, carrier outages, or other incident-specific dependencies.
Under 10 minutes
Critical issues are triaged fast, with remote support used first whenever the problem can be resolved without waiting for an onsite visit.
4 hours
When a critical hardware or infrastructure issue needs hands on site, this commitment applies across Miami-Dade, Broward, Palm Beach, Monroe and the Florida Keys, and Hillsborough County.
2–3 business days
Non-urgent physical work is scheduled within a predictable business-day window so practices can plan around clinical operations.
Weekly
Managed systems receive a recurring weekly patching cadence to reduce exposure to known vulnerabilities and unsupported configurations.
Monthly
We verify an actual restore every month—not merely that the backup software reported a successful job.
24/7 EDR
Endpoint detection and response runs continuously with on-call escalation when security activity requires attention.
Client-Verified Responsiveness
“Smart Solution has been our IT support for more than one year, and we are very happy and satisfied with their services. Anytime we have a problem at the dental office, they respond quickly and always have a clear solution.”